The Claims and Chargebacks Conundrum

There is another layer to claims and Chargebacks that your business should look at.
There is a growing number of intentional claims and chargebacks.

Some buyers, receive your product and then claim their item was never received.

Add a component to your team’s efforts and research.

Customer support is very important, but protecting your revenue against fraudsters is equally important.

Contact me and I will help you mitigate this growing issue.

Is Cleaning Your Browsing Data Enough? Think Again!

Google has a great tool to actually and really clean your browsing history, cookies, and data.
With Chrome being used a lot and also G-Suite for companies, do yourselves and your companies a favor and delete everything at least once per week.
When you click on History on Chrome,
Bottom left you see: Your Google Account may have other forms of browsing history at myactivity.google.com

Click on it and you will see another set of activities you had no idea about. So next to each day, click the garbage bin and delete. See picture below:

Keep going down and delete every day.

After you have deleted everything, you will see:
Good job!
Close this tab, go back to your history, and clean your browsing data as well:

If you get in the habit of cleaning everything, you will be safer.
We do banking, meetings, financial transactions online.
Why leave a trace for any hacker behind?
The first time I had to delete 5 years worth of data.
Took me about 45 minutes.
After that day, I clean both history and my activity every night before I switch off my computer and it takes literally 3 minutes at most.

So spread the word! Tell your teams, your employees, family members, friends!
And this applies to both PC and Apple computers, and laptops.

Know Your Business When Creating Positions

Be very careful when you create a new position for your company!
I see a lot of companies having trouble finding who they want for their teams.
This is on you.
HR and Leadership MUST know the specifics of each position and their business inside and out.
Example:
When you are trying to find a Risk analyst, or Fraud prevention team member:
You cannot ask for data analysis, prevention AND SQL.
Your IT department has to work WITH this person and fix your back end according to suggestions.
The Fraud/ Risk professional is doing all they can to prevent, examine, mitigate and reply.
They cannot also do the back end work.
When you upload an open position, be VERY specific.
Adding too many responsibilities to one position will only complicate the work flow, the effectiveness and the results.

NEVER assume you know everything.
Be the leaders you portray in your Company’s websites, and Social Media pages.

The better you divide responsibilities, the faster your company will grow, be protected and see results.

Shipments during a worldwide pandemic

We all agree that this pandemic has created a lot of difficulties.
A ton of companies are struggling with shipments and deliveries, because they depend on shipping carriers to deliver their goods, and also manufacturers to ship on time.

I read a lot of complaints, and wanted to write this article to explain a few things.

Do you think that companies like the delays?
Do you think that startups knew that a global virus will pretty much decimate all their efforts?
Do you think that companies don’t need and want to be successful and retain their revenue so that they can pay their employees who are struggling financially like so many of us?

So before you lash out at delivery delays and label any company a fraud, or a hoax, take a step back and think.
Put yourself in their shoes.
If you were the company’s owner trying to get answers from manufacturers and shipping companies, how would you react?
How would you save your company?

We have become consumer spoiled brats and expect instant gratification 100% of the time, without realizing what this means to those who try to serve our needs and purchases, especially during a global catastrophe.

So please be courteous, be patient and flexible.
NONE of our purchases (except for medication, food and life saving devices) are a life or death matter.

Show some respect, kindness and understanding.
Consider yourselves lucky not to walk in those business owners shoes!

Top 10 business risks around the world in 2020

By: Bethan Moorcraft

Cyber incidents have been ranked as the top business risk in the Allianz Global Risk Barometer 2020, knocking business interruption from a top spot it had held for seven consecutive years.

According to the Allianz study, which focuses on large and small- to mid-sized enterprises in 22 industry sectors and 102 countries, cyber incidents (including cybercrime, IT failure/outage, data breaches, fines and penalties) were the top concern, followed by business interruption, changes in legislation and regulation, natural catastrophes, and market developments.

Read the entire article HERE

Why you hire Risk Managers and Analysts

Any company that creates online revenue, must have a Risk and Fraud team.

Even with machine learning implementation, you need the human sector to oversee that everything works flawlessly.
Also, depending on the sector you work in, you have to adhere to the laws of the regions you service or sell to.

Be flexible with working hours and schedules.
Risk and fraud does not happen between 9 am and 5 pm. It happens 24/7.
A good plan is to break up the working day for your risk team.
3 or so hours in the day and more hours in the late afternoon or evening.

This will allow all the fraudulent payment attempts to be caught before they even hit your back ends.

Always remember:
You don’t hire people to do them a favor!
You hire them to help your company succeed and grow.

 

Don’t lose great employees by demanding too much

I recently read an article by Lizzie Wade on wired.
The 8-hour workday is a counterproductive lie.
I could not agree more.
My expertise is in researching fraudulent charges, chargebacks etc.
It is literally impossible to sit in front of a computer screen for 8 hours.
And this goes for a ton of my colleagues and fellow professionals.

This is the internet era.
Coders, marketers, online customer support, finances, shipping, and so much more.

Almost EVERYTHING is done on a computer.
No company owner should expect productivity and great results when imposing an 8-hour workday.
BE FLEXIBLE! You will be amazed at how much can be accomplished in 5 hours!

I have been really lucky to have worked with pioneer CEO’s who totally grasp and understand this.
Great productivity = better results
Higher energy = less mistakes
Less work hours = clear minds, more focus and no tiredness and burnouts

Jump on the boat to the future business owners and bosses!
Team members will be so much more productive, happy, and have real energy to invest in what your company needs.

This is a true win win for your companies!

Dangerous Emails

DO NOT OPEN emails like this one!

A lot of people make the mistake of only reading the subject of an email, without looking at the actual email address it was sent from.
Just opening an email like this, can put all your data in danger!

ALWAYS look at the email address.
A good way to understand such emails is a lot of letters that make no sense and the email handle that goes nowhere.
Check the picture I added.

Be careful!!!!

Online Purchase ALERT

ALERT!
Happened to me today. An online seller, asked me to take a picture of my id card on both sides to “verify” my purchase!

NEVER EVER do this!

If any online seller asks you for personal information of any kind, just CANCEL your transaction immediately!!!

Be very careful. You should NEVER purchase anything online from any ecommerce company that asks for personal data.
If you take a picture of your ID, all your information can very easily be hacked, stolen and you will be in big trouble!

 

Protect your Online Business

Now more than ever, most businesses are doing business online.

Make sure that your website is secure! I can’t stress this enough!
Your website MUST start with https://

When you accept payments online, make sure you check IP locations, email handles, BIN databases and fraud lists.

Install fraud filters!
Block spam buyers!

Contact me and I can set you up for success!